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Community Success Agent

Ignition Group
Location 📍 Umhlanga, South Africa
Posted 📅 June 13, 2026
Work Type ⏰ fulltime

Position Overview

Core Support & Moderation



  • Respond to a high volume of user inquiries via email and live chat.

  • Perform ad moderation duties to ensure platform safety and compliance.

  • Assist with paid client vetting, onboarding, and ad hoc requests.

  • Help troubleshoot technical issues encountered by users.

  • Handle community risk escalations (predators, suicide, threats, etc.).

  • Ensure all communications reflect the brand voice and business standards.

  • Participate in team meetings and contribute constructive feedback.

  • Review QA and feedback provided.

    Self-Management & Initiative



  • Effectively manage individual workload, ensuring tasks are prioritised and completed in line with operational requirements.

  • Proactively identify and escalate recurring user issues, platform trends, or operational inefficiencies to the Line Manager.

  • Exercise s...

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Job Details

Employment Type
fulltime
📊
Category
Business Operations Specialists
🏠
Work Arrangement
On-site
📍
Location
Umhlanga, South Africa