The Role

We are seeking a dynamic and motivated Community Executive to build, grow and manage XM’s online communities and promote engagement among users in South Africa. As our Community Executive, you will be the heartbeat of XM’s platform, connecting with users, building relationships, developing and executing community engagement strategies. Your efforts will contribute to shaping a thriving and engaged community.

The main responsibilities of the position include Develop and implement community engagement strategies to increase user participation, foster brand loyalty, and drive growth in XM’s community Monitor social media conversations and social listening channels to gather insights about XM’s community and provide feedback to enhance products and services Collaborate with various teams to develop and execute community engagement campaigns, promotions, and events Generate reports to analyse community engagement and brand responsiveness metrics to track the success of X...