Community Support Specialist

Salary: £26,000–£31,000

Location: Bristol (1 day per week in the office)

We’re looking for a skilled Community Support / Member Coordinator to join a non-profit purpose-driven creative arts organisation, focused on delivering an outstanding member experience at every touchpoint.

This role is ideal for a community / membership professional who understands the full member journey, from onboarding through to retention, and is passionate about improving service, engagement and long-term value. You’ll take a data-informed approach to enhancing the member experience, ensuring communications are relevant, timely and personalised.

Key responsibilities:

• Optimise the end-to-end member journey, identifying opportunities to improve satisfaction, retention and engagement
• Support member onboarding, renewals and win-back activity
• Use...