What the role is:

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi‑faced, impacting the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST). As part of the current phase of PST, we aim to be on par with globally leading companies in delivering public services. A key transformation in the delivery of citizen services is to adopt a citizen‑centric service journey approach to organising services. Our aim is to transform the current citizen experience of having to navigate across different public agencies into an experience of the Public Service “knowing, understanding and interacting with me as One”. The next bound of citizen service delivery will enhance the experience of “Know me as One, Serve me as One, with Heart, powered by better technology to achieve more efficient ...