**Job Duties**

+ Improve overall member experience and reduce waiting time in order to expedite traffic flow
+ Register and educate members in the HF Member portal (access online services)
+ Audit and Review applications to ensure quality and reduce rejections
+ Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes
+ Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO
+ Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral)
+ Collect, process and track binder/premium payments
+ Responsible for the CO Activity Report (PHSP/CARE/ MS Inquiries), submitting weekly/ monthly reports to monitor CO traffic and productivity.
+ CO Triage: Use On Contact and product knowledge to screen walk-ins and identify who is applying, renewing, m...