JOB DESC / ROLE & RESPONSIBILITY

• Lead the Community Team and ensure fair workload distribution among moderators.

• Review and validate all community deliverables before sharing with Team Lead and clients.

• PIC for all community-related data, analysis, and reporting (weekly, monthly, campaign, and ad-hoc reports).

• Monitor community performance, engagement, sentiment, and growth, and provide actionable insights and recommendations.

• Act as the main point of contact for member feedback, escalations, and communications.

• Handle direct client briefs and ensure timely execution of all requests.

• Oversee community moderation activities and ensure community guidelines are properly implemented.

• Identify opportunities to improve community engagement, member experience, and operational processes.

• Manage crisis situations and provide appropriate resolutions when required.

REQUIREMENTS