The Community Manager is entrusted with ensuring smooth operations, quality service delivery, and a positive living experience for residents and owners. The position focuses on vendor oversight, regulatory compliance, customer care, and community engagement, while driving cost efficiency and operational excellence.

Reports directly to the Head of Community Management.

• Monitor and guide service providers, ensuring adherence to agreed standards.
• Carry out regular site inspections and maintain performance records.
• Evaluate suppliers against SLAs, issuing performance reviews and recommendations.
• Manage procurement tasks including RFQs, technical assessments, and contract negotiations.

• Promote a culture of openness and quick resolution of resident concerns.