**Job Identification:** 208300
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Position Summary**

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

**What will I be doing?**

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

+ Actively seeking verbal feedback from customers and team members at every opportunity.
+ Agree on and implement actions to make improvements to customer service.
+ Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important gues...