Job Description

Job Summary: The Commercial Retention Manager is responsible for developing and executing strategies to retain and grow the customer base. This role involves analysing customer data, identifying trends, and implementing initiatives to enhance customer loyalty and reduce churn. The ideal candidate will have a strong background in customer retention, excellent analytical skills, and the ability to lead cross-functional teams. Working as an overlay across the Enterprise Account Management team the ideal candidate will have the ability to influence and motivate the individual Account Managers and effect close cooperation with team managers.

Key Responsibilities: