• Escalate and investigate potential fraud, privacy, or control breaches.
• Partner with Quality, Risk, and Audit to ensure audit readiness and continuous improvement.

Collaboration & Radical Transformation

• Collaborate with Operations, Claims, Finance, Underwriting, IT, CBSP, AI, and Regional Operations teams to improve efficiency and alignment.
• Drive standardization, automation, and best practice sharing across commercial operations.
• Support onboarding of new markets or functions into CBSM to ensure smooth transitions and process stability.
• Contribute to Radical Transformation by identifying workflow simplification and automation opportunities.

Insight & Digital Enablement

• Provide insights to Regional Operations on digital and automation opportunities.
• Partner with technology, analytics, and AI teams to enhance workflow, accuracy, and efficiency.