This position is responsible for driving commercial excellence by managing and optimizing the end-to-end sales processes, customer service operations. This role acts as a key business partner to the General Manager, aiming to enhance sales efficiency, ensure high customer satisfaction, and enable scalable growth in China & SEA market.


RESPONSIBILITIES AND DUTIES:

1. Sales Operations & Commercial Excellence

+ Lead sales target decomposition, performance tracking, and variance analysis to provide actionable insights that support sales execution and decision-making.

+ Build, document, and optimize sales processes, SOPs, and cross-team collaboration mechanisms, identifying bottlenecks and implementing scalable solutions.

+ Analyze sales funnel performance, identify growth drivers and bottlenecks, and translate insights into actionable recommendations.

+ Drive sales productivity through incentive design, territory management, CRM a...