On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Professional Development

Job Training

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Command Centre Team Lead

Location: Taguig

Work Setup: Onsite

Shift: Night Shift

Key Responsibilities

• Lead, coach, and develop Command Centre, Workforce Management (WFM), and Reporting Analysts.
• Manage workload distribution and team capacity across operational monitoring and reporting functions.
• Establish performance standards, priorities, and accountability measures.
• Conduct regular team meetings, provide coaching, and deliver performance feedback.
• Ensure strong collaboration between operational oversight and rep...