Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
Other technologies related to building the services may also be assigned
Minimum Qualifications
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
BS IT graduate or any IT-related course;
Must possess above average customer service skills;