Position Overview
Job Description
A Cargo Signal Operations Lead is expected to be a highly regarded expert in Command Center Operations. With a bias for action, dedication to continuous improvement, and a commitment to delivering exceptional customer service.
Operational Excellence & Quality Assurance
Proactive Monitoring & Escalation: Respond to alerts and provide expert support in critical escalations, ensuring timely and effective resolution. Serve as on‑call support for high‑severity incidents..Quality Assurance: Regularly review Command Center monitoring activities and incident reports to identify root cause for errors and actionable insights and recommend corrective actions. Training & Development: Assist in create training material and exercises to equip Command Center with the skills needed for effective alert response. Process Optimization: Implement strategies to improve communication, situational awareness, decision-making...