Position Overview
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues.
ESSENTIAL FUNCTIONS:
Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.Contact customers via phone, email, and written correspondence regarding overdue accounts.Investigate and resolve discrepancies related to billing and payments.Maintain accurate and up-to-date customer records and collection notes.Collaborate with the billing team to ensure invoices are issued correctly and on time.Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.Prepare and distribute aging reports and collect...