What you will be doing

Lead and motivate a team of Collections Agents, driving performance through first-contact resolution and a strong commitment to achieving the right outcomes for every customer, based on their individual circumstances. In a fast-paced, multi-channel environment, you’ll create the conditions for your team to perform at their best—consistently delivering excellent customer experiences while meeting operational targets.

As a hands-on leader, you’ll coach and develop your team, sharing insights, ideas, and best practices to support their growth and success. You’ll act as a visible role model, championing company values and behaviours, and inspiring your team to do the same every day.

Duties to include, but not limited to:

Leader & Coach: