Collections Supervisor 2 CR

Alajuela, Costa Rica

**Education / Experience**

Required: Bachelor’s Degree.

Minimum 2 years of professional experience in a similar industry, of which 1 year must be in positions of personnel supervision.

**Summary of Duties and Responsibilities**

+ Responsible for leading a key process and managing segment of the team within the Collection area including the research and resolution of complex accounts. Ensure accurate reporting of balances and delinquencies. Effectively interpret customer disposition and determine best collection approach and communications. Partners effectively with Cash Applications and Credit teams to identify agreed upon terms and key activities of customers. Identifies need for write-offs or customer adjustments. Reviews and presents consolidated monthly and quarterly reporting. Ensures continual process improvement and efficiencies, and superior service orientation internally a...