Description
We are looking for a highly motivated Collections Specialist to join a team in Wilmington NT, Delaware. This is a Contract-to-permanent position designed for professionals with a strong background in collections and customer service, particularly in fast-paced call center environments. If you have a passion for resolving billing issues and ensuring positive customer interactions, this role will be an excellent fit.


Responsibilities:

• Manage and execute collection processes to recover outstanding debts efficiently.

• Maintain accurate records of billing activities and payment statuses.

• Communicate effectively with customers to resolve account discrepancies and payment concerns.

• Utilize Microsoft Excel to analyze data, track collections, and prepare reports.

• Collaborate with internal teams to address customer inquiries and provide solutions.

• Ensure compliance with company policies and regulatory...