Descripción y detalle de las actividades**Responsibilities**:- Manage and monitor overdue accounts to ensure timely collections.
- Prioritize collections on large dollar amounts to drive working capital improvements.
- Make outbound calls to direct customers with overdue payments to ensure timely resolution and payment collection.
- Maintain accurate records of customer interactions and payment statuses.
- Send statements, invoice copies, supporting documents to customers as required.
- Responsible for research, analysis and problem solving of customer deductions and disputes (shortages, pricing, freight, etc) using Get paid and SAP tools.
- Must recognize when to escalate account issues.
- Take the necessary actions to maintain the highest level of customer satisfaction.
- Provide timely assistance and resolution to customers on AR-related concerns.
- Negotiate payment schedules with customers, to allow for continued shipments, while eliminating ...