Description
We are looking for an experienced Collections Specialist with 6–8 years of collections experience within financial institutions, including consumer lending environments. Skilled in managing delinquent accounts across credit cards, personal loans, secured loans, mortgages, and home equity loans, particularly accounts 60+ days past due and charged-off or high-risk portfolios. Strong knowledge of regulatory requirements including FDCPA, FCRA, GLBA, and TCPA, with a consistent track record of recovering delinquent debt through compliant, ethical, and member-focused collection practices.


Core Responsibilities

+ Manage collection efforts for delinquent consumer loan accounts across multiple lending products.

+ Review account histories to determine causes of delinquency and develop appropriate resolution strategies.

+ Contact members by phone and written correspondence to secure payment and resolve past-due balances.

+ Negotia...