Contact customers on delinquent accounts for resolution and communicate account delinquency information to respective account executives.
Send dunning letters and make follow‑up phone calls to delinquent customers/clients to recover amounts owed to the company.
Build and deliver the required reporting package to the different Business Units and Management in Europe and the US, and follow up on progress relating to overdue balances.
Lead AR meetings with Finance and Sales teams of JBT Marel entities, focusing on problem resolution, second‑level customer issue resolution and delivering performance that meets or exceeds service‑level agreements.
Analyze credit and collections services provided to all JBT Marel business units and provide assistance in the review, evaluation, standardization and continuous‑improvement initiatives to guarantee best quality and accuracy under an SLA framework.