Description
Job Summary:

We are seeking a proactive, detail-oriented Collections Specialist to join our team. This role is responsible for monitoring outstanding customer accounts, following up on overdue balances, resolving billing and payment discrepancies, and helping improve overall cash flow. The ideal candidate will have strong communication and negotiation skills, a customer-focused approach, and the ability to handle sensitive conversations professionally and effectively.
Requirements
Key Responsibilities:

+ Monitor accounts receivable aging reports and identify past-due customer accounts

+ Contact customers by phone, email, and written correspondence regarding overdue invoices and outstanding balances

+ Research account issues, resolve billing discrepancies, and collaborate with internal teams to address payment delays

+ Negotiate payment arrangements and follow up on commitments to ensure timely resolution

+ Ac...