Description We are looking for a Collections Specialist to support a non-profit organization in Minneapolis, Minnesota through a Contract assignment. This role focuses on helping account holders address outstanding balances through respectful communication, practical payment solutions, and consistent follow-up. The ideal candidate brings experience in collections work, strong Excel skills, and the ability to maintain clear and accurate account records while delivering a positive customer experience.

Responsibilities:
• Contact account holders using a customer-focused collections approach to understand payment challenges and encourage timely resolution of open balances.
• Arrange and document payment plans when appropriate, ensuring terms are clearly communicated and aligned with account needs.
• Maintain up-to-date tracking of collection efforts, payment activity, and account status changes within Microsoft Excel.
• Review outstanding accounts regularly and conduct...