Description We are looking for a Collections Specialist to support receivables management and help maintain strong customer account relationships in Louisville, Kentucky. This role focuses on resolving past-due balances, researching billing concerns, and working across teams to improve payment outcomes. The ideal candidate brings sound judgment, clear communication, and the ability to stay organized while managing multiple priorities in a fast-paced setting.

Responsibilities:
• Contact customers with overdue balances and drive timely payment through thorough follow-up by phone and other appropriate communication methods.
• Investigate account activity, including invoices and payments, to answer customer questions and identify the source of billing discrepancies.
• Partner with sales representatives and internal stakeholders to address collection obstacles and move unresolved accounts toward resolution.
• Prepare regular updates for leadership that highlight aging c...