**Summary**

The Collection Specialist engages with clients in a professional manner to identify the root cause for payment disruption and then works with the client to resolve their account in full or to establish an acceptable payment stream or arrangement. Responsible for reaching out to clients to collect payment for overdue payments, including balanced on accounts charged off as a loss.

**Responsibilities**

+ Consistently, efficiently, and lawfully contact clients via outbound/inbound phone calls and other means of approved communication methods and collect on and manage assigned delinquent accounts.
+ Professionally and respectfully persuade clients to set up payment arrangements and bring accounts current to resolve the delinquency and improve upon the credit history reporting for our clients.
+ Ensure the information we depend on to contact and collect from these clients is accurately maintained.
+ Support additional client service requests.<...