Job Title: Collections Specialist
Job Description
Manage a portfolio of business-to-business accounts, driving collection efforts on outstanding balances while maintaining strong customer relationships. Communicate directly with customers regarding payment status, cash flow challenges, and account resolution, utilizing a consultative and relationship-based approach. Review aging reports, account holds, and collection priorities to ensure timely resolution of past-due balances. Partner with Customer Care and Sales teams to address customer concerns, resolve disputes, and support payment collection efforts. Research and resolve invoice discrepancies, billing issues, and other obstacles impacting payment. Utilize SAP and other internal systems to document account activity, track collection efforts, and maintain accurate customer records. Monitor customer payment trends and account exposure, escalating concerns and recommendations as needed. Exercise sound judgment and problem-solvin...