Collections Representative

The Collections Representative is responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiation payment plans and maintaining accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

Essential Job Functions

• Contacting Customers: Reach out to customers through phone, email, or mail to discuss overdue accounts and arrange for payment.
• Negotiating Payment Plans: Collaborate with customers to establish manageable payment plans while ensuring timely debt recovery.
• Updating Account Information: Maintain accurate records of customer interactions, payment agreements, and account statuses in the company's database.
• Researching Accounts: Investigate and analyze customer accounts to understand the reasons for non-payment and deter...