Collections Representative

Collection Specialist is responsible for collecting payment(s) on overdue accounts in compliance with in state guidelines. As a Collections Specialist you will negotiate and set up payment plans with individuals who have outstanding balances. The Collection Specialist will make outbound telephone calls, understand each borrower's financial situation, and work with them to establish a payment solution. Must have the ability to multitask in a fast-paced environment and maintain strong attention to detail. Must be able to easily handle rejection.

Collections Representative Qualifications

• Our ideal collector has six months to one year customer service/collections experience. Call center experience a plus.
• Negotiating the best possible payment arrangement if the consumer cannot pay their balance in full.
• The Debt Collector acknowledges and appropriately greet and assist every customer in a timely manner.