Position Title: Collections Officer

Job Summary

• The job holder supervises pre‑delinquent, front‑end, and skips agents to ensure that all collections activities are conducted in accordance with performance and productivity standards and within guidelines. He/She participates in team planning for appropriate strategies to provide and sustain improvement and to achieve collection goals.
• This position is responsible for maximizing the performance of the Overlimit, Front‑end & Skips Collections team by effectively meeting all call quotas and increasing overall company’s performance and profits through efficient collections strategies and programs. This position is also responsible for managing compliance and risk action items within approved group policies and guidelines.
• He/She is also responsible for monitoring performance of external skip tracing service provider(s) including accounts endorsement.

Specific Duties ...