Position Title Collections Officer Department Finance Employment Type Full Time Normal Working Hours 9:00 AM to 6:00 PM - AEST (Monday to Friday) Location Level 2, 3 Bristol Street, Essendon Fields / Booth and Partners, Manila Reports To Credit Manager Company Overview Active Utilities (AU) is an innovative company servicing Australian embedded network (EN) multiple occupant locations with telephony, internet/data, electricity, and other utility needs. Responsibilities Making a high volume of outbound calls and sending electronic communications to follow up on outstanding debtor balances. Handling inbound calls and electronic communications from customers regarding account status, personal details, outstanding balances, and other ad hoc enquiries. Documenting collection activities, customer interactions, and attendance at team meetings. Performing data integrity checks to ensure accuracy of account information. Preparing internal management reporting as required. Assisting with other a...