Collections Officer

Job Category: Staff Requisition Number: COLLE

Posted: March 31, 2026

Full-Time

Location: Allen, TX 75013, USA

Description

Position Purpose and Objectives

The Collection Officer is responsible for assisting members with resolving their loan delinquency, and/or other account issues affecting loan repayment. This role requires daily phone calls, processing payments, skip tracing duties, examining delinquent loans, making recommendations for extensions, due date changes, refinancing, and repossessions. The objective is to reduce delinquency and charge off loans, leases and credit cards while providing exceptional member service with each contact made.

Major Duties and Essential Functions

1. Make/receive collection calls on behalf of the credit union, regarding past due accounts.
2. Make suitable payment arrangements with members to bring accounts current in a timely manner.
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