Role Overview

As the Collections Manager, you will be responsible for overseeing the end-to-end collections process for our US and International markets within the Global Capability Center (GCC). You will lead, mentor, and strategically drive a high-performing team of collections specialists to ensure the timely recovery of outstanding debts, optimize collection rates, and minimize delinquency.

This role requires a strategic thinker with strong leadership capabilities, deep expertise in international collections, and hands-on experience with large-scale ERP systems.

Key Responsibilities

Team Leadership & Performance Management

• Supervise & Mentor: Lead a team of collections specialists (proficient in English and relevant language capabilities), providing daily guidance, support, and constructive performance feedback.
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