Position Overview
Description
Youlend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that YouLend is renowned for.
Key Responsibilities
- Collections and recoveries understanding (customer contact strategy awareness/account management experience)
- Provide first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our mer...