Job description:

Got a knack for negotiating?

You could be our next can-do Collections Case Handler

Get the best outcomes for us and our customers.

What makes you just right for us?

We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You’ll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business. With strong people skills, a built-in resilience and a hunger to hit your personal targets, you’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.

What’s in it for you?

You’ll be a key team player in one of the largest water retailers in the UK, with lo...