Application close date: 22 June 2026

The Position

The Collections Administrator is responsible for contacting current and former students to collect outstanding fees, set up payment arrangements, and recover bad debt while maintaining a professional, supportive, and student‑centric approach. The role ensures accurate account management, effective follow‑ups, and compliance with institutional policies and regulatory requirements.

KEY RESPONSIBILITIES

• Debt collection and account management
  • Make outbound calls, send emails, and send SMS and WhatsApp messages to recover overdue student accounts.
  • Engage with students to negotiate sustainable payment plans in line with institutional policies.
  • Prioritise accounts based on ageing categories, payment history, and risk levels.
  • Follow up on incomplete arrangements and escalates when needed.
  • Manage collection workflows using CRM or student management s...