Position Overview
- At least 1 year of experience in collections (any industry), with a solid grasp of the collections process.
- 2+ years in a contact center environment preferred to handle inquiries with confidence and clarity.
- Open to College Graduates and High School Graduates .
- Excellent communication skills both oral and written with strong active listening abilities.
- Customer-focused mindset , showing empathy and professionalism in every interaction.
- Strong attention to detail for accurate data management and reporting.
- Proficient in MS Office and internet-based tools.
- Ability to engage with customers politely and professionally to instill confidence and cooperation.
- Willingness to work on a flexible schedule/shifts .
- Goal-oriented and dependable meets or exceeds collection targets.
- Bonus: Strong self-awareness and...