Responsibilities

• Contact and follow-up daily with your customers by phone calls or e-mails.
• Understand the whole OTC process for better dispute management.
• Understand the legal and contractual recruitment scope.
• Coordinate with the Billing Teams to solve invoice related disputes.
• Collaborate with the Sales Team in negotiations with customers.
• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching.
• Give and keep visibility to the Sales Team on their portfolio's Collection status.
• Collaboration on projects (reporting, training, process improvement, etc.).
• Prepare the litigation file for Legal procedures.
• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts.

Qualifications

• Fluency in English and an additional language is a plus.
• Ideally previous experience in Shared Services, cu...