Description

Role: Collection Specialist

Location: Dubai

Role Purpose: Collection Specialist is responsible for collection related activities as defined in Collection manuals. Activities include calling contacting negotiating and assisting customers for regularization of the delinquent payments. Duties must be performed in manner that is in line with ADIB customer service code of practice of confidentiality.

Key Accountabilities of the role

• Resolve assigned past due accounts by contacting debtors by phone and written correspondence at their mail address /residence and place of employment.
• Ensure that the assigned monthly target is achieved.
• Perform various administrative functions related to assigned accounts.
• Contact customers through approved communication channels advised by bank to understand the reasons for overdue payments and accordingly negotiate with customer to pay the...