Position Overview
Job description
Responsibilities:
Managing
and Supervising the tele-calling team, Ensuring a smooth flow of
work. Responsible
for collections and recovery of overdue payments from customers and
maximizing overall profitability. Guiding
and driving the collection force to achieve the set targets of their
respective locations. Making
calls on high-risk delinquent accounts, settling accounts, and resolving
customer queries. Responsible
for achieving the target from Risk X to Written cases and reducing the
delinquency rate of the locations. Ensuring
all process parameters set by the company are adhered to and
monitored. Responsible
for hiring new collection agents/executives for dpd's/locations as per
requirements. Taking
regular reviews from all the agents...