Job Summary Ensure timely customer payments and maintain accurate financial records while supporting management with customer issue resolution and payment application processes. Responsibilities Prepare and submit GIRO applications to banks and provide consistent updates to management and customers Review and submit required documents to banks for payment processing Verify and update payment records accurately and promptly Maintain up-to-date financial and customer records for audit and reporting purposes Conduct proactive follow-ups on outstanding payments via WhatsApp and phone calls to ensure timely collections Prepare calculations and documentation for customers who default on payments to support recovery efforts Assist hirers and dealers with early redemption processes for hire purchase accounts Manage debtors for Non-Performing Loan (NPL) accounts and coordinate processing of repossessed accounts Communicate effectively with customers to resolve payment and account issues, ensuri...