Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
The focal point for customer enquiries relating to repayment on overdue accounts.
Requirements
Possess minimum SPM or equivalent.
Experience in collections or in a call centre background is a plus.
Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
Have good composure and showcase excellent problem-solving solving skills.
Excellent in both written and verbal communication in English and Malay. Fluency ...