Engaging in debt‑related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
Proactively achieve / exceed assigned targets whilst complying with collections methodologies and policies set by the company and regulatory bodies.
Act as the focal point for customer enquiries relating to repayment on overdue accounts.
Requirements
Possess minimum SPM or equivalent.
Experience in collections or a call‑centre background is a plus.
Possess strong interpersonal skills and be able to thrive in a dynamic work environment.
Have good composure and showcase excellent problem‑solving skills.
Excellent in both written and verbal communication in English and Malay; fluency i...