Responsibilities

• Guest Experience: Lead by example in delivering outstanding service and building lasting guest relationships.
• Sales Leadership: Support daily sales goals, motivate team performance, and drive key selling behaviors.
• Team Coaching: Provide real-time feedback, training, and support to associates to elevate beverage craft, selling, and service skills.
• Operations: Assist with opening/closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
• Problem Solving: Address customer concerns and operational issues with professionalism and urgency.
• Brand Ambassador: Uphold Coach's brand values and ensure a consistent luxury experience while acting as an ambassador in the local market/mall.

Requirements

• 1+ years of experience in retail or food service management.
• Experience in customer-facing roles and delegating ta...