Embark on an enriching journey as a Co-op Analyst for Workforce Management at Definity starting Fall 2026. Your role will focus on real-time operational support and enhancing contact center efficiency.
This 8-month placement provides hands-on experience in monitoring service levels and managing daily schedules. You’ll work closely with Intraday Analysts to execute strategies that ensure proper staffing and exceptional customer service. Ideal for proactive individuals looking to develop analytical expertise in a supportive environment.
Key Responsibilities:
• Assist in monitoring key metrics for the contact center
• Support contingency strategies during high demand
• Document intraday schedule deviations efficiently
• Use Excel to prepare performance reports
• Assist in overtime and time-off request processing
Requirements:
• Pursuing a degree in Business or Operations Management
• Keen interest in analytics and problem-solving
• Strong communication ski...