Responsibilities

• Manage and coordinate reservation activities for multiple properties within the cluster
• Supervise and train reservation team members fostering a culture of excellence and continuous improvement
• Analyze booking trends and occupancy data to optimize revenue management strategies
• Collaborate with sales, marketing and revenue management teams to develop and implement effective pricing and promotional strategies
• Handle complex reservation inquiries, special requests and VIP bookings
• Ensure accurate and timely processing of reservations across all channels
• Monitor and maintain high standards of customer service within the reservation department
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Implement and maintain standard operating procedures for the reservation d...