Job Summary
To oversee and strengthen operations across 10–13 branches by ensuring consistent implementation of SOPs, service quality standards, statutory compliance, manpower optimization, and superior patient experience. The Cluster Manager drives operational discipline, standardization, audit readiness, and service excellence by closely mentoring and monitoring Branch Managers. This role is focused purely on operations governance and execution excellence across the Cluster.
Education:
Graduate/Postgraduate in Business Administration, Hospital/Healthcare Management or related field.
Key Skills:
Strong knowledge of NABH/NABL standards and statutory compliance in diagnostics.
Customer Service Orientation
Team Leadership & People Development
Analytical & Problem-Solving Ability
Planning & Organizational Skills
Multi-branch operational management
Process standardization & audit control
Team leadership & mentoring
Problem-solving & escalation handlin...