Responsibilities

• Supervise day-to-day operations of all F&B outlets across the cluster ensuring alignment with Accor brand standards and operational procedures.
• Partner with outlet leaders to optimize guest flow service quality and team efficiency.
• Conduct regular operational audits and ensure full compliance with Accors health safety and sustainability policies including HACCP standards.
• Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm authentic and memorable.
• Monitor guest feedback through TrustYou and other tools and lead service improvement initiatives.
• Support the development and execution of brand-aligned promotions and activations.
• Inspire and guide Outlet Managers and Supervisors across properties ensuring high engagement and a strong learning culture.
• Assist in recruitment onboarding cross-training and succession planning in partnership with Ta...