Position Overview
We are looking for an experienced and people-focused Cluster Customer Service Manager to lead our customer service operations across multiple sites in Hungary. This role plays a key part in ensuring excellent customer experience, supporting commercial activities, and driving operational efficiency.
Key Responsibilities
Lead and develop the customer service teams across the Hungarian cluster, ensuring efficient day-to-day operationsMonitor and continuously improve customer service processes and performance (including KPIs such as OTIF, customer satisfaction, and receivables)Collaborate closely with Sales, Operations, Quality, and Finance to ensure seamless service deliveryOversee order management processes and optimize order book handling to support production efficiencyEnsure accurate and compliant invoicing processes and documentation managementTrack and improve customer satisfaction at cluster le...