Position Overview
Role Summary The Club Lounge Attendant at InterContinental Dubai Marina Hotel & Residences will play a key role in delivering an exceptional guest experience in one of Dubai's premier five-star properties. This position focuses on providing personalized, high-quality service to Club InterContinental guests, ensuring that every interaction reflects the brand's luxury standards and commitment to excellence.
What You'll Do - Provide a warm, professional welcome to all Club InterContinental guests
- Serve food and beverages during breakfast, afternoon tea and evening cocktails in line with IHG service standards
- Maintain cleanliness, presentation and ambiance of the Club Lounge at all times
- Anticipate guest needs and offer tailored assistance and recommendations
- Handle guest requests, feedback and complaints professionally, escalating when required
- Coordinate with Front Office, Housekeeping and Food & Beverage teams to en...