**Overview**

The Infrastructure Cloud Solution Architect (CSA) serves as a trusted technical advisor for Microsoft's most strategic and mission-critical customers. This role helps customers improve the reliability, resilience, security, performance, and operational excellence of their Azure environments through proactive assessments, technical guidance, incident leadership, and cross-functional collaboration. Working within a global follow-the-sun operating model, the CSA collaborates closely with customers, Microsoft Engineering, Support, and Customer Success teams across multiple regions and time zones to drive rapid incident resolution, operational improvements, and long-term business outcomes. Success requires deep technical expertise, strong customer advocacy, and the ability to navigate complex operational challenges while influencing stakeholders across diverse organizations and cultures.

**Responsibilities**

Trusted Advisor & Customer Advocacy